-  Creativity is Thinking Up New Things . . .                                                 Innovation is Doing New Things.    

The philosophy of a collection agency is the essential virtue to the success of the relationship.  Specific attributes must guide the relationship from the first day, with strong conviction towards performance and responsiveness.  Open avenues of communication and a smooth business function must exist from the beginning and a clear understanding of each other’s goals must be agreed upon.  Fresno Credit Bureau appreciates this challenge, and is committed to offering and developing solutions highly unique to the collection industry.   

The collection philosophies of FCB, are derived from the heart of the healthcare industry and enforced by strategic training:

·        Develop a strong rapport with the consumer

·        Have a clear understanding of the entire situation prior the call

·        Understand the specialty for which the consumer was seen

·        Have a clear picture of the consumer’s needs by listening

·        Have clear knowledge of all associated charges

·        Communicate to the consumer why they are being contacted

·        Communicate to the consumer how they can resolve the matter

·        Leave open avenues for further communication and resolution

·        Provide payment resources and fiduciary resolution

To implement strategies and philosophies as strong as ours, it takes specialized training and commitment from our staff.  FCB is very proud to have developed such a Staff and committed Management Team & Owners that lead by example.  Our system of organization and personalized collection has proven to provide a structured and consistent collection process, farming revenues well above National & State averages. 

Customer Service and Client Support further differentiates us from all other competitors and enhances our high levels of recovery.  Through direct contact, a clear understanding of all needs and proactively providing reporting to resolve potential front end issues, FCB is fully staffed to exceed your professional requirements.

This is a communicaiton from a debt collector